Returns & Refund Policy

Damaged or incorrect orders

If your order arrives damaged, or you received the wrong product, contact us on WhatsApp within a reasonable time of receiving it, with a photo where possible. We will review each case individually and work with you on a resolution, which may include a replacement or refund depending on the situation.

Change of mind

Because argan oil is a consumable product and most orders are confirmed and paid for directly between you and ARGANIVA outside of an automated checkout, change-of-mind returns are handled on a case-by-case basis — contact us before your order ships or is delivered if you need to make a change.

Tourist delivery orders

For tourist delivery within Morocco, please check your product at the time of delivery when possible. If there’s an issue, let the person delivering your order know immediately, or message us on WhatsApp right away.

International shipping orders

For international orders, refer also to our Shipping Policy for information on customs and transit. Refunds for lost international shipments are considered once we’ve confirmed the shipment’s status with the courier used.

How to request a refund

Message us on WhatsApp with your order details and the reason for your request. We aim to respond and resolve issues as quickly as possible.